FAQ's

Ordering information 

  • How do I place an order?
     Browse our product catalogue, add the compounds you need to your cart, and proceed to checkout. A shipping address and payment details are required. All orders are reviewed before dispatch to confirm research‑eligibility

  • What payment methods do you accept?
     We accept PayID and bank transfer. Both methods are fee‑free, and PayID payments clear instantly. Payment must be cleared in full before an order is dispatched

  • Why haven’t I received an order confirmation after paying with PayID?
     Some banks may withhold PayID payments as part of anti‑fraud measures for up to 24 hours. Please wait 24 hours after submitting payment and, if no confirmation arrives, contact us at info@auswidepeptides.com with a screenshot of your payment so we can investigate

  • Can I modify or cancel my order after placing it?
     Orders can be modified or cancelled within two hours of placement as long as they have not yet been dispatched. Contact us immediately via email if you need to make a change. Once an order has shipped it cannot be cancelled

  • What if I’ve submitted an order but haven’t paid yet and want to change the items?
     If you have not paid yet and need to change your order items, simply place a new order with the correct items in your cart and pay for the correct order only. We will cancel the incorrect unpaid order(s) for you

  • Do you offer bulk order pricing?
     Yes — we accommodate bulk orders for research institutions and laboratories. Pricing is discussed on a per‑order basis depending on compound and quantity. Please contact us at info@auswidepeptides.com to discuss custom bulk discount pricing

Shipping & Delivery

  • Where do you ship?
     We currently ship within Australia only. We do not offer international shipping at this time. If you are outside Australia, please check back in the future as we plan to expand our delivery zones

  • How long does delivery take?
     In‑stock orders placed before 12.00 p.m. AEST/AEDT on a business day are eligible for same‑business‑day dispatch. Orders placed after 12 p.m. are dispatched the following business day. Standard domestic delivery typically takes 2–5 business days depending on your location. Express options are available at checkout

  • How are the compounds packaged for shipping?
     All lyophilized peptides are shipped in secure, discreet packaging labelled for research use

  • How can I track my order?
     Once your order is dispatched you will receive an email with a tracking number. You can use this to monitor delivery progress through the carrier’s website

Product Quality & Safety

  • What purity level are your peptides?
     All peptides are sourced from GMP‑certified facilities and independently tested to ≥99 % purity by HPLC and mass spectrometry at an accredited third‑party laboratory. How should I store my peptides?
     Lyophilized peptides should be stored at −20 °C, away from light and moisture. Once reconstituted, solutions should be kept at 4 °C and used within a short timeframe. Detailed storage instructions are provided on each product page

  • How do I reconstitute a lyophilized peptide?
     We recommend reconstituting lyophilized peptides using bacteriostatic water. Allow the vial to come to room temperature before opening. Add the solvent slowly down the side of the vial and gently swirl — do not shake vigorously. Specific reconstitution guidance can be provided by our team upon request

Research Use & Compliance

  • Who can purchase from AusWide Peptides?
     Our products are sold exclusively to qualified researchers, scientists and institutions conducting legitimate in‑vitro laboratory research. Purchasers must be at least 18 years of age. By placing an order, you confirm that you meet these requirements

  • Are your products approved for human use?
     No. None of the compounds sold by AusWide Peptides are approved for human or veterinary consumption. They have not been evaluated by the Therapeutic Goods Administration (TGA) or any equivalent authority for therapeutic use. They are strictly for in‑vitro and laboratory research purposes only

  • Is it legal to purchase research peptides in Australia?
     AusWide Peptides sells peptides in Australia strictly for lawful in‑vitro laboratory and analytical research use. That research‑use position is different from TGA approval for human use: our products are not approved for human or veterinary consumption, and they are not sold as therapeutic goods. Purchasers remain responsible for ensuring their intended use complies with all applicable local, state and federal laws. AusWide Peptides does not provide legal advice

Returns & Refunds

  • What is your return policy?
     Due to the nature of research compounds, we do not accept returns of opened or used products. If you receive a damaged, incorrect or defective item, please contact us within seven days of receipt with supporting photos and we will assess your case

  • My order arrived damaged. What should I do?
     Please photograph the packaging and product immediately upon receipt and email us at info@auswidepeptides.com within seven days. We will work with you to arrange a replacement or refund as appropriate